Shipping & Returns
Please allow 1-5 business days for orders to ship. (not including weekends) Drop shipment orders may take longer to ship. You will receive a order confirmation email when your order comes through to us and a shipment email when we create a label for your order. The shipment email does not mean that the package has been picked up and sent out by the selected carrier. The shipment notification means that the order has been printed, a tracking number has been assigned, and that the order is has been processed and is ready for a label to be added to the package and be sent out. This is why we say to please allow 1-5 days for your order to show tracking updates as it may not go out the same day the label is created!
International Buyers may be subject to taxes and customs fees depending on the country. We are not responsible for any extra fees that occurred on the package and these possible taxes/fees are NOT included in the shipping cost. IF YOU PLACE AN ORDER INTERNATIONALLY, YOU ARE AGREEING TO POTENTIALLY HAVING TO PAY ANY DUTIES, TAXES, OR FEES RELATED TO YOUR ORDER! UPS and USPS will require any fees be paid before deilvery. However, Fedex pre pays the duties and taxes on your behalf to speed up the shipping process to get you your order as soon as possible.
Again, we are not in control of these charges that may apply. The recipient countries customs determine how much and if there are any fees.
If you choose not to pay the taxes/fees, the package is unclaimed, or the address provided is undeliverable and the package is returned to us, we will gladly refund you for the purchased products but shipping will not be refunded!
We cannot make returns of merchandise from international orders! If you are requesting a refund, we can make some exceptions, BUT, only a refund on the item(s) will be issued, NO SHIPPING. Also, we can not cancel international orders after they have shipped! Please make sure you are positive on sizing or any other options when placing an order!
If you have any questions please email "support@shopignitionspeed.com"
Once an order has shipped, it can not be canceled! If you are in the United States, you will be sent a return label for your order and will receive a refund once the items have been returned and checked over. If any items are missing or damaged, you will be charged the difference for the missing item(s) or charged a restocking fee of up to 20%.
MERCHANDISE RETURNS:
We cannot accept any international returns or returns from APOs, FPO's or DPO's. All domestic returns/exchanges must be made within 14 days of receiving your order. HOWEVER, we cannot guarantee that we will have the item instock that you wish to exchange for especially if it was a limited release.
If you receive a damaged or defective product, you must contact us and send photos of the product within 2 days of receiving your package. If you do not reach out within those first two days, any exceptions made will be for store credit.
Exchanges: We will provide you with a return label. We will start the refund process and or start shipping out the replacement item that is wished to be exchanged for after we receive the product(s) back and inspect that they are fit for resale. If the item is not fit for resale, we will give you the option to have the item shipped back to you, or provide you a partial refund.
We have the right to refuse any return or exchange.
We do not accept returns or exchanges on clothing that you shrink/damage in the laundry or from normal wear. If you send us a return or exchange of an item that has been worn profusely, or used, or damaged or is out right gross ( covered in animal hair, deoderant stains, etc) you will not be refunded.
Damaged/Defective: If an item is missing or damaged from your order you will be refunded for that item as long as it is reported to us within 2 days of receiving you order. You must return the damaged or defective product to us before receiving a full refund, (we will provide the return label) or, if you'd like to keep the product, we will offer a partial refund on the order.
LIMITED EDITION ITEMS:
All limited edition / Limited run products follow the same guidelines under merch returns other than that exchanges are not accepted due to limited and or sold out inventory.
ALL PARTS ORDERS:
All in stock parts are returnable within 14 days of the date in which they are received by the customer, and are subject to a restocking fee of 15-35%.
NO EXCEPTIONS!! Parts must be unopened and uninstalled. All parts returns will be inspected first before any refunds are processed.
It takes 1-2 days to process a return authorization. The returned item(s) will be inspected before any refund is issued. If we find the item is not in a new or like new, re-sellable condition, the restocking fee may be increased, or, if the item cannot be resold, it will be sent back to the customer and no refund will be issued.
Any issues with your order must be submitted to us within 14 days including but not limited to: Fitment issues, damages, changing your mind on the product, chargback requests, etc.
All parts on our site are available to order, but that does not mean that they are in stock. A majoirty of parts can / will be drop shipped. All parts can be ordered if they are in stock, or, special order unless otherwise specified. If you have questions on stock or lead times please email us at support@shopignitionspeed.com before placing an order! The shipping options selected for your order are for shipping time only. They do not represent availability or speed up processing / production time if parts are special order. Those times in the shipping options descriptions are for how long an order will take to arrive to you once it ships.
Please allow 1-3 days for parts order processing before shipment if it is in stock. If it is not in stock we will contact you directly within those 1-3 days and we will reach out to the manufacturer on when stock will be available to give you options on how you would like to proceed with the order.
All sales of SPECIAL ORDER parts are FINAL and NON-REFUNDABLE!
NO EXCEPTIONS!
